Privacy Policy

Effective Date: August 10, 2017

This Web Site, as defined below, is maintained by Johanson Transportation Service ©2010-2024. Content on this site may not be used for commercial benefit without the expressed written consent of Johanson Transportation Service.

Johanson Transportation Service and its affiliates and subsidiaries and each of their directors, officers, employees, and authorized representative (collectively, "Johanson Transportation Service") respect your privacy. This Privacy Policy describes the types of personal information we gather, how that data is used, how the data is protected, how it is shared, and the choices you can make about our use of the information. We also explain how to contact us about our privacy practices.


This policy governs our data protection practices when we collect your personal information through our Web site. By using any Johanson Transportation Service Web site on which this policy is posted, you accept the practices described in this policy and you consent to the collection, use, and disclosure of your personal information submitted to us through this Web site as described in this policy. If you do not agree to be bound by this policy, you may not access or use our Web site.

What data is collected and how is data collected?

Johanson Transportation Service collects information about you from various sources; including information (i) you provide us directly, (ii) obtained from your use of our services, or (iii) that is collected in accordance with applicable law. For example, we may have a direct relationship with you, and you may choose to provide personal information to us in connection with that relationship. You may submit information to us in connection with a quote request. We also may obtain information about you from companies that use our products or services, publicly available information systems, consumer reporting agencies, and commercial information services.

When you register for a new account, we use your name, company name, address, preferred time zone, country of origin, telephone, email, carrier MC number, username, and password to set up a new Arriviture® account. We will collect information in our database for any data you enter on our Web site, including available trucks, driver tracing information, and order numbers.

We also collect certain information by automated means. For example, we collect information that is sent to us automatically by your Web browser when you visit our Web site. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit. We also use "cookies" and other Web technologies to collect information and support certain features of our Web site. For example, we may use these technologies to collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page. The information we collect from your Web browser and from cookies and other Web technologies does not identify you personally but in some cases we may link it to personally identifiable information.

How do we use the data we collect?

Most of the information we gather for new customers and carriers is filled out offline, through other channels. When you register on the Arriviture® Web site, an account is created for you. The information goes directly into a security database used to allow you access to the Web site. Once you have access to Arriviture®, you may give us additional information to assist in processing orders and doing business with you effectively. All information is contained within this database and is not shared with any other Johanson Transportation Service databases, or any third-party databases. The quote requests are not stored in the security database long term. The information is collected temporarily, a report is created and emailed to sales, and the quote data is then deleted from the database. A member of the sales team may use the collected Quote Request data, manually entering the information into our Customer Relationship Management database for follow up.

The data may also be used for the following:

  • To contact you via email, phone, or mail with information and notices related to your use of our products and services, including our Web site;
  • Carriers can see the order information so they can enter tracing information related to it;
  • To improve the content, functionality and usability of the Web site;
  • To evaluate your interest in employment and contact you regarding possible employment with us;
  • To enforce our Web site’s terms of use;
  • To promote compliance with applicable legal requirements, industry standards, and corporate policies;
  • To promote security; to protect against and prevent fraud, claims and other liabilities; and to manage corporate risk exposure;
  • To use for any other purpose about which we provide notice at the time of collection.

How do we protect your information?

Any connection between users and our website is SSL encrypted, so no one can view your password or any of the data you provide. We also have a number of measures in place to prevent unauthorized people from gaining access to our Web site and security database.

How is data shared and who do we share it with?

We do not sell or disclose personal information we collect about you, except as described herein or otherwise disclosed to you at the time the data is collected. We share information to perform activities that you request pertaining to your Arriviture® account, including shipment information necessary to complete requested transactions. We may also disclose information about you when we, in good faith, believe disclosure is appropriate to comply and cooperate with the law, an investigation by authorized law enforcement or a regulatory investigation, a court order, or a subpoena. We may also disclose information about you to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of our Web site; to enforce or apply our Web site’s terms of use or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

We also reserve the right to transfer information about you to a successor organization if we transfer the ownership or operation of our Web site to another organization or if we merge with another organization. If such a transfer occurs, we will use reasonable efforts to direct the transferee to use personal information you have provided to us in a manner consistent with this policy. Following such a sale or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.

Your Rights and Choices

You may have certain rights regarding the personal information we maintain about you. We offer you certain choices about what personal information we collect from you, how we use that information, and how we communicate with you.

You may refrain from submitting information directly to us, although doing so may impact our ability to create an account, or to provide the products, services, and information you request.

You may elect not to have a unique cookie identification number assigned to your computer to avoid aggregation and analysis of data collected on our Web site. Generally, if you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit our Web site, you may be unable to use all of the functionality of our Web site if your browser rejects our cookies.

We offer you an opportunity to choose whether you want receive certain communications from us, generally by offering an "opt out" option through a link in each electronic newsletter or promotional e-mail we send you, so that you can inform us that you do not wish to receive such communications from us in the future.

You may have the right to request access to and receive information about the personal data we maintain about you, update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. We will respond to such reasonable requests in accordance with applicable law and subject to legal and contractual restrictions. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identify.

How We Protect Personal Information

We maintain reasonable administrative, physical and technological measures to protect the confidentiality and security of information about you. Unfortunately, no Web site, server or database is completely secure or "hacker proof." We therefore cannot guarantee that information about you will not be disclosed, misused or lost by accident or by the unauthorized acts of others. Johanson Transportation Service will only share your information with third parties when and as you request or as otherwise required by law.

Your California Privacy Rights

California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of personal information to third parties for their direct marketing purposes in the preceding calendar year. We do not share personal information with third parties for their direct marketing purposes.

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit “do-not-track” signals to the websites and other online services with which a user communicates. There is no industry standard that governs what, if anything, websites should do when they receive these signals. Johanson Transportation Service currently does not take action in response to these signals. If and when a standard is established and accepted, we may revisit our policy on responding to these signals.

Use of Our Web Site by Children Under the Age of Thirteen

We do not knowingly collect information from children under the age of thirteen (13). If we learn that a child under the age of 13 has provided us with information, we will delete it in accordance with applicable law.

Links to Other Web Sites

Our Web site may provide links to other Web sites for your convenience and information. These Web sites may operate independently of Johanson Transportation Service. Linked sites may have their own privacy notices or policies, which we strongly suggest you review. In addition, a link to a non- Johanson Transportation Service Web site does not mean that Johanson Transportation Service endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. Johanson Transportation Service is not liable for the privacy practices or the content of other Web sites and to the extent any linked Web sites you visit are not owned or controlled by Johanson Transportation Service, we are not responsible for the sites' content, any use of the sites, or the privacy practices of the sites.

Updates to Our Privacy Policy

This Policy describes the Johanson Transportation Service Web site’s current data protection policies and practices. We reserve the right to update it periodically and without prior notice to you to reflect changes in those policies and practices. When we do, we will post the revised version under a link named "Privacy Policy" at the bottom of each page of our Web site. We will also indicate at the top of the policy when it was most recently updated. Any such changes will be effective immediately upon being posted, unless otherwise stated.

For Questions about this Policy

If you have any questions or comments about this policy, or if you would like us to update information we have about you or your preferences, you may contact us using the following information:

Alicia Bly, Director of Compliance & Legal Affairs
Johanson Transportation Service
5583 E. Olive Avenue
Fresno, CA 93727
United States