OUR CUSTOMER SERVICE STANDS OUT
What makes JTS stand out in the crowd? Our customers receive hands-on, personal attention with every load we move. We’re committed to providing service unmatched in the industry. That’s what we call “The JTS Difference”, and it means:
- 24/7, reliable, personalized service and quick responsiveness to your issues.
- Monitoring all pickups, conveying loading instructions and maintaining communications with carriers to confirm on-time performance standards are met.
- Our experienced staff confirms your deliveries are done in a safe and timely manner.
- Negotiating the best carrier rates possible to increase your profitability.
- Daily tracing and online visibility into the status of your shipments from start to finish.
- Supporting and enforcing your seal policies for high-value and food-grade cargo.
To ensure only the most qualified carriers are moving your freight, our Carrier Relations team verifies operating authority and carrier insurance, checks safety ratings and references and tracks fraudulent activities on a daily basis for your total peace of mind.